CLEAR-IT™ Engagement Terms

Last updated: 31 May 2026

These terms govern your CLEAR-IT™ engagement with Manolutions. They sit alongside the Manolutions Terms and Conditions of Use and Privacy Policy at manolutions.com. Where these terms conflict with the general website Terms and Conditions in respect of the CLEAR-IT™ service, these terms prevail. The Privacy Policy continues to apply to your personal data, supplemented by the confidentiality and engagement information provisions below.

Parties: Manolutions (“we”, “us”) and you, the client named on the order, once we have accepted your application.

1. What you are buying

CLEAR-IT™ is a one-on-one engagement. One issue per 30-day cycle, worked through to a properly designed resolution. Six cycles in total. Each cycle runs on a homework brief we set, a 24-hour window for you to push back on that brief, a check-in from us at around the two-week mark, and a 45-minute call where the work itself is the agenda. You have email access to Paul between calls. We hold no more than nine concurrent clients, so your place is a held seat for the term.

The product is focused work on one issue at a time, with the structure to make sure the issue clears rather than gets discussed. Homework is drawn primarily from the Manolutions IP library and supplemented with bespoke work where your situation calls for it.

2. What this is not

CLEAR-IT™ is not execution, consulting, or done-for-you delivery. We do not run your business, implement on your behalf, or supply frameworks as a product to be filed and forgotten. It is not group coaching; that is The Crucible™, a separate offering.

3. Term, cycles, and the proving period

The engagement runs for six 30-day cycles from your start date. The first 60 days (the first two cycles) are a mutual proving period. During that window either of us may end the engagement for any reason. We will tell you plainly if we conclude you are better served elsewhere.

4. Fees and payment

Fees are USD $1,000 per cycle, billed monthly, or USD $5,400 paid in full for the six cycles. The prepaid rate reflects a USD $600 saving, given in consideration of the six-cycle commitment and the held seat. Payment is due before each cycle begins (monthly) or before the engagement begins (prepaid). No cycle starts until the relevant fee is received.

The fees above are exclusive of tax. Where Australian GST applies, we add it to the fee. We do not include sales tax, value-added tax, or any similar charge in another jurisdiction; if a jurisdiction requires us to collect such a charge, we will add it to the amount payable, and this agreement is deemed amended to that extent.

5. Cancellation and refunds

During the proving period (first 60 days): if either of us ends the engagement, monthly billing stops and no further cycles are charged. If you prepaid, we refund the fee for any cycle that has not yet begun. A cycle that has begun is not refunded.

After the proving period: if you are billed monthly, you may end the engagement at the close of any cycle by telling us before the next cycle’s homework brief is set. A cycle already underway is charged in full and not refunded. If you prepaid, the six-cycle commitment stands and the prepaid fee is not refunded after the proving period closes, because the saving was given in exchange for that commitment and the seat held for you. At our discretion we may pause or reschedule cycles where circumstances warrant.

Nothing in this clause limits any right you have under the Australian Consumer Law that cannot lawfully be excluded.

6. Your commitments

You agree to bring one identifiable issue per cycle and to raise any objection to the homework brief within the 24-hour window. You agree to attend the monthly call, or to give reasonable notice if you need to move it within the cycle. A call missed without notice is forfeited for that cycle.

Where you arrive with several issues tangled together, the first cycle is spent separating them so we work the load-bearing one first.

7. Results and durability

We work each issue with you through to a sound resolution, using the structure of the cycle. We do not guarantee a specific business outcome, financial result, or timeframe for any issue; those turn on factors inside your business and beyond our control. Embedding the change so it holds is your responsibility, with the support of your team. The product enables lasting change. It does not guarantee it. We deliver the service with due care and skill.

8. No professional advice

CLEAR-IT™ addresses the specific issue you bring to each cycle. The input we give you is not financial product advice, investment advice, legal advice, tax advice, or accounting advice, and we are not acting as your lawyer, accountant, financial adviser, or any other licensed professional. You remain responsible for your own decisions, and you should obtain your own professional advice before acting where the issue calls for it.

9. Intellectual property

We own, and keep, all rights in the Manolutions intellectual property used in the engagement. You receive a limited, non-exclusive, non-transferable, non-sublicensable licence to use it inside your own business for the purpose of the engagement. You may not copy, resell, publish, or pass it to any third party.

You own your own business information and the outputs as applied in your business: your decisions, your plans, and the resolutions as you implement them. We claim no ownership over your business or its results.

Where we create a bespoke artefact for your situation, you may use it inside your business indefinitely. We keep the intellectual property in the underlying method and structure and may use that method with other clients. Nothing we create for you is exclusive to you at the level of method.

We may use anonymised, de-identified learnings from the engagement to improve our methods. Anonymised means nothing that could reasonably identify you or your business.

10. Confidentiality

This is a confidential relationship, and we treat it that way. We hold your business information, the Working Picture, and everything discussed in the engagement in strict confidence. You hold our proprietary materials, methods, and homework briefs in the same confidence.

Neither of us is bound in respect of information that is already public through no breach of these terms, was independently developed, or must be disclosed by law or court order. Where disclosure is legally compelled, the party compelled will give the other reasonable notice where it is lawful to do so. These confidentiality obligations survive the end of the engagement.

11. Privacy and engagement information

The Manolutions Privacy Policy governs how we handle your personal data generally. The following applies specifically to the information you share inside a CLEAR-IT™ engagement.

In the course of the engagement you will share commercially sensitive, and sometimes personal, information about your business, your people, and your finances. We treat this as engagement information held under the confidentiality terms above, not as marketing data. We do not use it for marketing, and we do not share it with third parties except service providers who help us run the engagement (for example, the platform used for calls, file storage, or scheduling), who are bound to confidentiality and may use it only to provide that service.

We record the monthly calls. After each call you receive a written summary, which is the artefact you keep; the recording itself stays with us. By accepting these terms you consent to this recording. Recordings are held in confidence and used only for the engagement.

At the end of the engagement you may ask us to delete or destroy your engagement information. We will do so, subject to the records we are required to keep for legal, tax, and accounting purposes, which we retain in line with the Privacy Policy and isolate from further use.

12. Liability

To the extent the law allows, our total liability in connection with the engagement is limited to the fees you have paid us for it. We are not liable for indirect or consequential loss, including lost profits or lost opportunity. Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded; where we are liable under a non-excludable consumer guarantee for services, our liability is limited, where the law permits, to resupplying the service or paying the cost of resupply.

13. Governing law

These terms are governed by the laws of Queensland and the Commonwealth of Australia. The courts of Queensland have jurisdiction.

14. Acceptance

You accept these terms when you tick the box that refers to our Terms and Conditions of Use on the order page and complete payment. There is no signature. Ticking that box and paying the first or prepaid fee records your agreement in the same way a signature would.