Privacy Policy

Last updated: 18 Nov 2024

1. Introduction

Welcome to Manolutions (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use any of our Services, including but not limited to our website at www.manolutions.com, our online training programs, web applications, and any other digital platforms or services operated by Manolutions (collectively referred to as the “Services”).

This Privacy Policy applies to all information collected through our Services, as well as any related services, sales, marketing, or events. By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes.

We encourage you to read this Privacy Policy carefully, as it will help you understand what we do with the information that we collect.

2. Information We Collect

We collect personal information that you provide to us, such as:

Name, email address, and contact details
Sex/gender
Date of birth
Educational information (qualifications, institutions attended, grades)
Work history and current work information (employers, job titles, dates of employment, responsibilities)
Business financial information
Social media accounts and handles
Geographical information (location, time zone)
Billing and payment information
Account login information
Professional certifications and licences
Skills and competencies
Performance evaluations and assessments
Career goals and aspirations
Personality test results
Leadership style assessments
Communication preferences
Learning style preferences
Cultural background information
Language proficiencies
Professional affiliations and memberships
Information you provide in forms or surveys
Any other information you choose to provide

We also automatically collect certain information when you visit our website, including:

IP address and device information
Browser type and version
Operating system
Pages you view and how you interact with our website
Referring website addresses
Time and duration of your visits

The specific types of information we collect may vary depending on the particular services you use and your interactions with Manolutions.

3. How We Use Your Information

We use your personal information for purposes including:

Providing and maintaining our services
Processing payments and fulfilling orders
Responding to your inquiries and customer service requests
Sending you marketing and promotional communications (with your consent)
Improving our website and services
Complying with legal obligations

4. Third-Party Data Sharing Policy - How We Share Your Information

Manolutions values your privacy and is committed to protecting your personal information. However, in certain circumstances, we may share your data with third parties to provide our services, improve our offerings, or comply with legal obligations. Here's how and why we might share your information:

1. Service Providers

We may share your personal information with third-party service providers who perform various functions to enable us to provide our services and help us operate our business, such as:

Website hosting and maintenance
Database management
Payment processing
Email and customer support services
Analytics
Marketing and advertising

These service providers are only authorised to use your personal information as necessary to provide these services to us and are required to maintain the confidentiality and security of your data.

2. Business Partners

We may share your information with our business partners who offer services in conjunction with ours, such as co-branded training programs or joint promotional activities. We will always let you know when such sharing occurs and give you the option to opt-out.

3. Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Business Transfers

If Manolutions is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. With Your Consent

We may share your personal information with third parties when we have your consent to do so.

6. Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics and other purposes, provided such information does not identify a particular individual.

7. Social Media Platforms:

If you interact with us through social media platforms, we may share information about your interactions with the social media platform provider. This sharing occurs based on the privacy policy and your privacy settings on the social media platform.

We do not sell your personal information to third parties.

8. Updates to this Policy

We may update our data sharing policies from time to time in response to changing legal, technical, or business developments. When we update our policies, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

By using our Services, you acknowledge that you have read and understood our data sharing policies. If you have any questions about these policies or how we handle your personal information, please contact us at privacy@manolutions.com.

5. Data Retention and Security Policy

We take the protection and proper management of your personal information seriously. This section outlines our practices regarding the retention and security of your data.

1. Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so. This may include:

Providing you with a service you have requested
Complying with applicable legal, tax, or accounting requirements
Enforcing our agreements and policies
Maintaining accurate business and financial records

We may retain your personal information for up to 7 years after our business relationship ends or after your last interaction with us. This retention period allows us to:

Respond to any questions or complaints you may have
Demonstrate that we treated you fairly
Maintain records according to rules that apply to us
Comply with financial and tax regulations
Defend against potential legal claims

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

Different types of personal information may be kept for different periods:

Basic account information: Up to 7 years from the end of our business relationship
Financial transactions: Up to 7 years to comply with tax and financial regulations
Marketing preferences: Up to 3 years from your last interaction with us
Website usage data: Up to 2 years from the date of collection

2. Data Security

We implement appropriate technical and organisational measures to maintain the security of your personal information, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures include:

Encryption of personal data where appropriate
Testing and evaluation of the effectiveness of our security measures
Employee training on data protection and security practices
Access controls to personal information
Regular backups to prevent data loss
Secure disposal of data when it's no longer needed

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

In the event of a data breach that affects your personal information, we will notify you and the relevant supervisory authorities as required by applicable law.

You have the right to request information about how your personal data is stored and processed. If you wish to inquire about your data or request its deletion, please contact us at privacy@manolutions.com.

3. Your Rights

You have the right to access, correct, update, or request deletion of your personal information. You can object to the processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information. If we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

To exercise these rights or to inquire about our data retention practices, please contact us at privacy@manolutions.com.

6. Data Control and Preferences

We provide you with various ways to control your data and manage your preferences:

Account Settings: You can update your account information and communication preferences through your account settings.

Marketing Communications: You can opt-out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

Cookies and Tracking: You can manage your cookie preferences through our cookie consent tool or your browser settings.

Data Access and Control: To exercise your rights regarding access, correction, deletion, or other data controls, please contact us using the information provided in the "Contact Us" section.

Third-Party Sharing: You can choose to opt-out of certain data sharing practices by contacting us.

Service-Specific Settings: Some of our services may offer additional controls or settings to manage your data and privacy preferences.

We will respond to your requests in accordance with applicable data protection laws. Please note that some rights may be limited depending on your location and applicable laws.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: privacy@manolutions.com.